Reservations & Customer Care Executive

Our client is looking for a Reservations & Customer Care Executive to join their team. The ideal candidate will handle reservations, customer quiries, and day-to-day administrative support while delivering excellent customer service.

Responsibilities:

• Answer incoming calls in a confident, polite, and professional manner, ensuring a positive customer experience at all times.
• Respond to emails relating to bookings, customer queries, and complaints in an efficient and professional manner.
• Handle customer refund requests by liaising with the finance department and ensuring timely resolution.
• Coordinate with transport providers and crew when required, acting as the main point of contact to resolve operational issues, such as delayed groups.
• Carry out general administrative duties, including basic reporting, document filing, and record maintenance.
• Order consumables for vessels and monitor stock levels as needed.
• Assist customers with online bookings and support sales activity, with the opportunity to earn commission where applicable.

Requirements:

• Must be flexible to work weekends and overtime. 
• Previous experience in administrative tasks is required, 
• Experience with reservations and travel arrangements or similar role is required.
• Strong organisational and customer service skills.
• Ability to manage multiple priorities and work collaboratively across departments.
• Excellent spoken and written communication skills in English.
• Must hold a valid EU passport.

Benefits

• Paid overtime
• Parking provided