Operations and Front desk Officer

About the Role:

We seek a Receptionist and Administrative Officer to join our Operations team. This role requires a motivated and energetic individual with a hands-on approach, capable of prioritizing effectively and maintaining composure under pressure. The ideal candidate will be a dedicated team player who is detail-oriented, enthusiastic, and committed to providing excellent client service.

Key Responsibilities:

• Welcome clients and provide exceptional customer service.

• Assist clients over the phone, offering guidance and support.

• Offer flexibility in supporting our branch network on a daily basis.

• Manage meeting arrangements and prepare meeting rooms.

• Handle client account maintenance.

• Assist the Operations team with tasks such as:

  - Issuing contract notes.

  - Conducting reconciliations.

  - Regulatory reporting.

  - Coordinating mailshots.

  - Processing purchase and sale orders with fund managers.

• Support the team and management with general administrative tasks.

• Maintain records by filing and scanning into automated systems.

Requirements:

• Experience in the financial services industry is considered an asset.

• Proficiency in MS Office Suite, particularly in Excel and Adobe.

• Customer-facing experience is advantageous.

Skills:

• Friendly, patient, and adaptable to fast-paced environments.

• Strong team player with excellent attention to detail.

• Effective at prioritizing and meeting deadlines, with problem-solving skills and attentive listening abilities.

• Language Proficiency: Excellent communication skills in both Maltese and English.

What We Offer:

• A dynamic work environment within a structured organization.

• Entertainment budget.

• Team-building events.

• Training and development opportunities.

Remuneration:

A remuneration package, based on experience, will be offered to the successful candidate, along with the opportunity to join an energetic team.

If you are eager to contribute to a thriving team and grow in a professional environment, we would love to hear from you!