Junior Sales Support Officer

To Support the Sales Team Administration Section

Responsibilities:

• Assists in the processing of new sales leads. 
• Answers phone calls from customers and assist in dealing with issues as they arise.  
• Collects sales information and inputs it on the appropriate spreadsheets / documents.  
• Provides any necessary data or reports to the sales team.  
• Pay attention to detail, as different customers may have the same queries; reports the queries as necessary.  
• Acknowledges customers by responding to emails and phone calls.  
• Updates all submitted information for clients as provided by the sales team.  
• Assist in dealing with any customer complaints and passes on the complaint as necessary.  
• Carry out any necessary administrative work including filing reports and/or providing sales team with necessary documents.  
• Be a focal point for all TII’s to provide any paperwork/documents/reports.  
• Distribution and  Collection of receipt books and logging of such.  
• Logging of issued businesses.  
• Assist in coordination of administrative issues that may arise between the underwriting department and the sales team.  
• Compile a daily sales report and submit it to the Head of Sales, in the absence of the Senior Sales Support Officer. 
• Assist in various daily routine functions, making sure the sales team is equipped with all the necessary items required to do their job and communication with the Administration department.  
• Deal with ad hoc requests from the Head of Sales.  
• Check all submitted proposals and logs and necessary information on a shared folder with Underwriting.  
• Carry out any other additional duties commensurate with the role as directed by the Senior Sales Support Officer and/or Head of Sales. 

Skills & Requirements:

• Excellent organizational skills with high attention to detail.
• Customer-focused with a professional and positive attitude.
• Ability to work independently and as part of a team.
• Experience in sales support, insurance, or financial services environments would be preferred.