db Hotels and Resorts - Front Office Team

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.

We are currently recruiting for the following position:

• Front Office Agent 

Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.

Key Responsibilities

• Handle guest check-ins, check-outs, and reservations efficiently
• Provide accurate information about hotel services and local attractions
• Respond to guest queries and resolve issues in a professional manner
• Process payments and maintain accurate records
• Liaise with other departments to ensure smooth guest experiences
• Maintain front desk standards in line with company procedures

Requirements

• Previous experience in a front office or guest service role is preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work shifts, including weekends and public holidays
• ability to speak in Polish, German or French