Day/Night Receptionist

The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.

Responsibilities:

• Approach all encounters with guests and employees in a friendly, service-oriented manner

• Assist the night auditor in analysing the revenue of the hotel

• Answer guest inquiries about hotel service, facilities and hours of operation

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc

• Complete any required reporting (financial and non-financial) 

• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls

• Deal with any issues arising on shift and report to the Front Office Manager

• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms

• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards

• Handle check-ins and check-outs in a friendly, efficient and courteous manner

Qualifications & Assets:

• At least 2 years’ experience working in a similar position

• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests

• Ability to work on a variable schedule including weekends and holidays

• Ability to integrate and work well in a team environment

• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

• Good telephone persona with a friendly and helpful demeanour

• Possess an eye for detail and ability to work under pressure

• Strong written and verbal communication skills

• Strong problem solving and trouble shooting skills

• Self-motivated with the ability to work in a fast-moving environment