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Day/Night Receptionist
The Day/Night Receptionist is responsible for providing attentive, courteous, and efficient service to all guests from arrival to the point of departure, while maximizing room revenue and occupancy.
Responsibilities:
• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Assist the night auditor in analysing the revenue of the hotel
• Answer guest inquiries about hotel service, facilities and hours of operation
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc
• Complete any required reporting (financial and non-financial)
• Collaborate on and follow company policies, practices and procedures in order to maintain internal controls
• Deal with any issues arising on shift and report to the Front Office Manager
• Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
• Greet and welcome all guests approaching the Front Desk in accordance with Hotels’ standards
• Handle check-ins and check-outs in a friendly, efficient and courteous manner
Qualifications & Assets:
• At least 2 years’ experience working in a similar position
• Able to prioritize multiple tasks effectively and flexibility with work schedule to accommodate last minute requests
• Ability to work on a variable schedule including weekends and holidays
• Ability to integrate and work well in a team environment
• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel
• Good telephone persona with a friendly and helpful demeanour
• Possess an eye for detail and ability to work under pressure
• Strong written and verbal communication skills
• Strong problem solving and trouble shooting skills
• Self-motivated with the ability to work in a fast-moving environment
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
