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Customer Care Agent
Portughes Laundry and Dry Cleaning , Central Malta
Published on 21 Jul 2026
Expires in 29 days (20 Aug 2026)
About the Job
The Customer Service Agent plays a pivotal role in ensuring client satisfaction by addressing inquiries, resolving issues, and providing product or service information. This role includes engaging with customers via various communication channels to offer exceptional support and build lasting relationships.
Customer Service Agent is responsible for maintaining a positive company image by proactively identifying customer needs and delivering solutions in a timely and effective manner. Key skills for this role include strong communication, problem-solving, and the ability to work collaboratively within a team.
Responsibility
- Proven customer service experience or related role
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Proficiency in using CRM software and other relevant applications
- Familiarity with order processing and customer service procedures
- Strong organizational skills and ability to multitask efficiently
- Ability to work independently and as part of a team
- Basic technical knowledge to assist with technical issues and inquiries
- Empathetic and patient attitude when dealing with customers
- Ability to stay calm under pressure and manage time effectively
- Willingness to participate in ongoing training and professional development
- Knowledge of company products, services, and policies
- Understanding of sales principles and ability to upsell products and services
Education and Skills Requirements
- Fluent in Maltese and English
- Positive, polite and friendly
- Great customer service skills and a professional telephone manner
- Computer literate
- A can-do attitude
Portughes Laundry and Dry Cleaning:
Portughes Laundry and Dry Cleaning was founded in 1915 by the late John Attard Portughes. At the very beginning, the company rendered services to the general public. In 1917, it offered laundry and dry cleaning services to the three British Services in Malta; which were the army, navy, and the air force. The establishment kept on serving the British Services during World War II. When the Services left the island, the establishment rendered services to hotels and restaurants found in Malta. At present, we render our services to commercial enterprises as well as the public in general; equipped with the latest machinery available to offer the best services possible. Portughes Dry Cleaners offer a free door-to-door service supported by a network of outlets and agents spread all over the islands of Malta and Gozo, and are instantly recognised by the new fleet of eight vans we have had available since May 2009.
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