Technical Business Analyst

About Our Client

Our client operates within the IT sector, providing innovative solutions and support services to various industries. They are committed to delivering exceptional customer experiences through tailored IT solutions and seamless communication.

Role Overview

Joining as a Technical Business Analyst, you will collaborate closely with our client's Customer Support Team to ensure prompt issue resolution and enhance the overall customer experience. You'll play a crucial role in refining processes and fostering seamless communication with the client.

Key Responsibilities

• Client Support: Provide support to clients as per support agreements.
• Team Operations: Participate in day-to-day team operations.
• Issue Escalation: Ensure escalation and appropriate closure of issues according to company processes.
• Documentation: Maintain documentation of clients' solutions and any implemented changes.
• Client Relationships: Develop strong client relationships to maximize repeat business and sales leads.

Qualifications, Skills, and Attributes

• Core Values: Share core values of a can-do attitude and continuous learning.
• Educational Background: Hold a Bachelor’s degree in computing or IT-related subject.
• Certifications: Preferably possess related IT industry certifications.
• Technical Experience: Have previous experience with SQL and supporting/delivering customers' solutions.
• Technology Passion: Passionate about technology with 1 to 2 years of IT-related experience.
• Business Understanding: Good understanding of designing and developing business processes and data models.
• Client Focus: Client-focused with excellent communication and relationship-building skills.
• Attention to Detail: Detail-oriented with exceptional analytical and problem-solving skills.
• Time Management: Strong time management and collaborative skills.
• Self-Motivation: Open-minded and self-motivated, capable of working both independently and in a team.

What's on Offer

• Study Leave: Support for continued learning and development.
• Career Growth: Career growth and personal development opportunities.
• Health Insurance: Comprehensive health coverage.
• Mobile Subscription: Company-provided mobile subscription.
• Hybrid Work: Flexible hybrid working options.
• Social Activities: Regular get-togethers and social activities.
• Parking: Parking benefit by rotation.
• Relocation Package: Including relocation assistance.

Please note that applicants must meet the requirement of attaining a Personnel Security Clearance certificate, applicable in Malta. This certificate can only be processed for individuals from an EU Member State or those residing in the Maltese islands for the past five years.

What Heroix Offers

• Confidentiality and Discretion: Ensure your job search is handled with utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Get the details of the role and the company so that you'll be in a position to see the move as long-term, where you establish yourself for growth and stability.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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