Maintenance Technician Shift Leader

G3 Group in Malta is currently looking to recruit a Maintenance Technician Shift-Leader to join their team on a full-time basis. Reporting to the Head of Maintenance, this position's primary responsibility is that of ensuring the achievement of high maintenance and restoration standards in guests’ rooms, public areas and employee quarters, especially but not exclusively when it comes to the technical aspect. The schedule is based on a roster schedule and may include working evening shifts and on stand-by.

Profile Overview:

The Maintenance Technician Shift-Leader is primarily responsible for the daily activities of the Hotel in question including the adherence of the full SOPs set, with the aim of meeting and exceeding organizational goals within the Maintenance Department. In the absence of the Head of Maintenance, the Maintenance Technician takes full responsibility for the department.

Areas of Responsibility:  

• Complying with the organization’s standards and statutory health & safety regulations; 
• To provide excellent customer care, respond effectively to guests’ queries and requests and maintain a homely, warm and safe sense of ambience within rooms and public areas; 
• Interacts positively with the rest of the team and liaises directly with the line manager; 
• Maintains a confident approach, while practicing tact and diplomacy; 
• Performs other related duties, tasks and responsibilities as determined by both the line manager and organisational needs, while providing an environment of openness and trust, with constant feedback and performance coaching; 
• The efficient standard Maintenance procedures and their execution by the Team; 
• Maintains service quality standards, by conducting ongoing evaluations and investigating complaints; 
• Assists in motivating the Team in applying excellent standards of customer care, on-going and preventive maintenance and acting professionally at all times, while identifies requirements for training; 
• Provides a two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork; 
• Controls the department’s expenditure hand-in-hand with the Head of Maintenance on issues such as electricity consumption, product usage, adhering to schedules.