Salary Calculator
First Line Support
Our IT team is growing and we’re currently looking to recruit a 1st Line Support to be the first point of contact for our colleagues’ IT needs. If you enjoy problem-solving, helping people, and working within a collaborative and supportive team, then Atlas is the right place for you. Previous IT experience is helpful, but not essential – we provide full on-the-job training to help you grow. With time, your expertise will become essential to supporting our IT environment and you’ll have the chance to build a career in technology.
About You
You’re approachable, patient, and enjoy helping others, have good communication skills and an eye for detail. You find teamwork motivating and are eager to learn new skills.
Key Responsibilities
- Act as the first point of contact for IT-related queries (phone, email, helpdesk).
- Accurately log incidents and service requests in the helpdesk system.
- Diagnose and resolve common hardware, software, and network issues.
- Provide support for Microsoft 365, email, user accounts, and password resets.
- Set up and configure laptops, desktops, mobile devices, and peripherals.
- Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.
- Maintain a high standard of customer service and communication with end users.
- Follow IT policies and procedures, including security and data protection.
Job Requirements
- Strong customer service and communication skills.
- Basic knowledge of Windows OS, Microsoft 365, and common business applications.
- Familiarity with helpdesk/ticketing systems.
- Ability to troubleshoot basic IT issues.
- Previous IT support experience is desirable, but not mandatory.
About Us
#TeamAtlas reflects our commitment to crafting the right environment that empowers employees to provide the best possible services and products to our clients by continually investing in their wellbeing.
We offer reduced summer hours, sponsorships for professional qualifications and training, health insurance, and staff discounts amongst others.
#TeamAtlas is an equal opportunity employer committed to excellence, development and empowerment.
Please read our Recruitment Privacy Policy, found here before applying: https://www.atlas.com.mt/atlas-group-recruitment-privacy-policy/
Atlas Insurance PCC Ltd:
The Atlas Group of Companies forms one of Malta’s foremost insurance and financial services organisations with a staff complement of over 170. The flagship company of the Group is Atlas Insurance PCC Limited (“Atlas”), a general business insurer operating an extensive intermediary network across the islands. Atlas was the first direct insurer to convert to a Protected Cell Company (PCC). Atlas gives promoters the opportunity to own their own EU insurance vehicle with less capital and less cost, also avoiding fronting requirements. Atlas is an independent PCC giving the option to promoters to outsource cell management to authorised insurance managers. Cells in Atlas can also write third party risks, where our substantial active core provides added security and flexibility. The company maintains substantial surplus funds over regulatory requirements. Atlas is a forward-looking insurer with ambitions for growth, always striving to identify and ready to exploit new business opportunities. Another member of the group is Ark Insurance Management PCC Limited that provides insurance management services for international general insurance and reinsurance companies including captives, protected cell companies and ILS fund managers.Ark also offers the hosting of management cells for third party foreign insurance managers which enables them to avail themselves of Ark’s local licensed insurance management services capability and representation at a lower cost when compared to obtaining a stand alone licence.
Share
Tweet
Email
Share
