Relationship Manager

Our client, a leading company within the payments industry, is looking for a Relationship Manager to join their team. Your main responsibilities will be to:

• Manage client relationships and serve as the primary point of contact for day-to-day activities.
• Build and maintain strong relationships with key client stakeholders.
• Conduct regular business reviews to monitor client satisfaction and identify improvement opportunities.
• Coordinate with cross-functional teams to ensure timely delivery of client requirements.
• Monitor contractual commitments, deliverables, and service levels to ensure obligations are met.
• Manage client meetings, document action items, and track progress to completion.
• Handle client queries, issues, and escalations through to resolution.
• Identify opportunities for account growth and promote relevant products or services.
• Maintain client status reports and monitor key performance indicators.
• Coordinate invoicing activities and support the timely resolution of outstanding payments.
• Provide client feedback to support continuous service improvement.

Requirements

• Excellent written and spoken English.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to build strong client relationships and deliver high levels of customer satisfaction.

Education and Experience

• Minimum 3 years' experience in client relationship, account management, or a similar role.
• Degree in Business, Information Technology, Management, or a related field.

Benefits

• Health insurance.
• Discount schemes.
• Preferential bank rates.
• Flexible working hours.
• Hybrid flexibility.