HR Shared Services Manager

Betsson Group is now hiring for a HR Shared Services Manager to take the lead of our Malta-based team and elevate the way we deliver core HR services across all our global hubs.  

If you’re passionate about creating structure, boosting efficiency and driving high-quality HR delivery at scale, this is your opportunity to make a real impact. 

Are you ready to take the next step in your career and gain exposure on a global scale? Betsson Group is a publicly listed company with offices in over 20 countries, recognised as a market leader and a trusted brand. Joining our team means working in a truly global environment, collaborating with colleagues across regions, and contributing to projects that shape HR services globally.  

• Lead and develop the HR Shared Services team, ensuring consistent delivery of core HR processes (contracting, onboarding, employee changes, offboarding). 
• Design, build and implement HR Shared Services Ways of Working and frameworks, including process ownership, documentation, hand-offs and escalation paths. 
• Drive automation and digitalisation across HR Shared Services, working with HR Systems Specialist to streamline workflows, reduce manual touchpoints and improve accuracy (e.g., auto-contract generation, workflow triggers, document issuing, notifications). 
• Apply AI and innovative tools to reduce repetitive administrative workload and increase service efficiency where appropriate. 
• Standardise and simplify HR administrative processes, removing unnecessary steps and ensuring the same quality of delivery in every location. 
• Define clear request channels and intake Ways of working so HR Shared Services operates as a structured, predictable service rather than reactive or ad hoc. 
• Create and maintain HR Process Ways of Working (handbooks, templates, checklists) to ensure consistency across all lifecycle activities. 
• Partner with HR Managers globally to ensure alignment on compliance requirements and process execution. 
• Work closely with Payroll to ensure accurate and timely transfer of data. 
• Act as operational escalation point for HR delivery issues and proactively resolve structural gaps. 
• Continuously improve service quality, using data insights, root-cause analysis and feedback loops to drive maturity and scale. 

• 5–6 years’ experience within an HR Shared Services or HRIS-focused role. 
• At least 2 years’ experience leading a team within HR Operations or HR Shared Services. 
• Bachelor’s degree in Human Resources, Business Administration, or a related field. 
• Strong background in designing and implementing HR processes, frameworks and ways of working, including documentation, hand-offs and escalation paths. 
• Demonstrated experience managing and delivering exceptional HR services at scale across global, high-volume operations. 
• Hands-on experience with HRIS systems is a must, ideally using SAGE People. 
• Strong analytical skills and proficiency in Excel. 
• Demonstrated ability to drive automation, design workflows and use innovative tools or AI to streamline administrative processes. 

• Shape important decisions in a data-driven environment where insights make a real impact. 
• Collaborate with a global team of innovators who value teamwork and continuous learning. 
• Join a publicly listed company renowned for its strong market presence. 
• Contribute to global projects while based in Malta. 
• Gain exposure to international best practices and accelerate your career in a dynamic, fast-paced environment. 

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson. 

If this opportunity is for you, apply today! 

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