Motor Claims Manager

Our client in the insurance industry is looking for a Motor Claims Manager who will lead the Motor Claims team and drive the department's technical and operational performance. 

Responsibilities:

• Handle complex motor claims, including bodily injury, high-value damages and liability disputes.
• Maintain and update BI claim resister, prepare monthly BI updates and produce Large Loss Reports for executive review.
• Apply BI calculation formulas and jurisprudence using internal BI templates.
• Liaise with external lawyers to discuss BI strategies and support early settlement to control legal costs.
• Represent the company in court for motor-related matters in Maltese and English.
• Coordinate case discussions with lawyers and organise internal legal training sessions to enhance team awareness and capability.
• Lead coordination of all survey bookings, ensuring SLA adherence (24–48 hours).
• Evaluate survey and repair reports to validate damage relevance, confirm repair methodology and adjust reserves accordingly.
• Communicate with surveyors on complex technical findings and provide direction including BER (Beyond Economic Repair) assessments.
• Identify and pursue recovery opportunities through technical assessment.
• Negotiate rates and technical decisions with repairers, surveyors and vendors to minimise cost while maintaining quality.
• Enforce technical controls (e.g., dismantling requests, temporary repair strategies) to reduce delays and loss-of-use exposure.
• Monitor vendor performance through SLA reviews, audits and KPI reporting.
• Lead improvement initiatives across the repairer network.
• Conduct periodic technical file reviews to ensure reserve accuracy, strong liability decisions, and identification of leakage.
• Drive targeted quality improvements and ensure compliance with internal procedures and regulatory requirements.
• Summarise financial impacts, including reserve releases and recovery gains.
• Support finance and digital teams with payment testing, approvals and AIS data validation.
• Monitor AIS workflows, raise system tickets and ensure quick resolution to avoid payment disruptions.
• Approve daily payments and ensure timely processing and data accuracy.
• Support claims operations in other European jurisdictions.

Requirements:

• 7–10 years’ senior-level experience in motor claims, including team leadership, operational oversight, managing complex liability and bodily injury cases, with responsibility for team leadership and oversight of claims operations.
• Proven management or supervisory experience, including leading technical claims teams, setting performance standards and mentoring staff.
• ACII qualified or currently working towards ACII qualification. Candidates should ideally hold a degree in Business, Insurance, Banking & Finance, Risk Management, or a related field (MQF Level 6). 
• Strong knowledge of vehicle repair processes, motor liability principles, BI calculations and VAT procedures.
• Familiarity with Maltese and international insurance regulations.
• Full fluency in Maltese and English, with excellent communication, negotiation and court representation skills.
• Proficiency in claims systems, damage assessment /estimating tools, and MS Office applications.
• Ability to perform reporting, data analysis using tools such as Power BI, Excel analytics, or similar platforms.
• Experience in cost control, budget monitoring and claims expenditure management.
• Experience in vendor management, including negotiation and oversight of repairers, surveyors, and service providers.
• In-depth knowledge of motor liability principles, bodily injury calculations, VAT procedures, and vehicle repair processes. Familiarity with Maltese and international insurance regulations is essential.