HR Manager - 5 Star Hotel

About Our Client
Our Client is a prestigious five-star hospitality establishment renowned for delivering exceptional guest experiences through outstanding service, luxury accommodation, and premium facilities. The Hotel is committed to maintaining the highest standards of excellence by investing in its people, fostering a positive workplace culture, and creating an environment where employees can thrive and develop their careers.

Role Overview
The HR Manager will oversee the Hotel's human resources function, ensuring that all HR practices support operational excellence and exceptional guest service standards. Reporting to senior management, the successful candidate will lead the HR strategy while managing the full employee lifecycle, promoting employee engagement, ensuring compliance with employment legislation, and supporting department heads in building high-performing teams within a fast-paced hospitality environment.

• HR Operations: Oversee the day-to-day management of the Human Resources department, ensuring efficient HR operations across all hotel departments.
• Talent Acquisition: Lead recruitment activities for both operational and management positions, ensuring the Hotel attracts and retains high-quality talent.
• Employee Lifecycle: Manage employee onboarding, induction, performance management, career development, succession planning, and exit processes.
• Policies & Compliance: Develop, review, and implement HR policies, procedures, and initiatives that reflect hospitality best practices and comply with Maltese employment legislation.
• Employee Relations: Provide expert guidance and support to managers on employee relations matters, disciplinary procedures, grievances, and performance improvement plans.
• Payroll Coordination: Coordinate payroll preparation by ensuring employee records, attendance, leave, and contractual information are accurate and up to date.
• Employee Engagement: Drive employee engagement initiatives, wellbeing programmes, recognition schemes, and activities that promote a positive workplace culture.
• Learning & Development: Identify training and development needs across the Hotel and coordinate learning programmes to enhance employee performance and service excellence.
• Work Permits & Compliance: Manage work permit applications, single permits, and other employment documentation for third-country nationals in accordance with local regulations.
• HR Reporting: Monitor HR metrics and prepare reports to support workforce planning and strategic decision-making.
• HR Administration: Ensure all HR documentation and employee records are maintained with the highest level of confidentiality and accuracy.

• Education: A degree in Human Resources Management, Business Management, or another related discipline.
• Experience: A minimum of 3-5 years' experience in a senior Human Resources role, ideally within the hospitality, leisure, or service industry.
• Language Skills: Excellent written and spoken English is essential. Knowledge of Maltese will be considered an asset.
• Communication Skills: Excellent interpersonal and communication skills with the ability to build trust and influence stakeholders at all levels.
• Interpersonal Skills: Approachable, professional, and capable of managing sensitive employee matters with discretion and fairness.
• Technical Skills: Strong knowledge of Maltese employment legislation, HR information systems, payroll processes, and workforce planning.
• Organisation: Excellent organisational skills with the ability to manage multiple priorities in a dynamic hospitality environment.
• Self-Motivated: Proactive, hands-on, and able to work independently while supporting a busy operational business.
• Problem-Solving: Strong decision-making skills with the ability to resolve employee relations matters effectively and professionally.

• Compensation: A competitive salary package, depending on experience.
• Working Hours: Full-time position based at a luxury five-star hotel.
• Other Benefits: Private health insurance, employee discounts, complimentary meals while on duty, and additional hospitality-related staff benefits.
• Career Development: The opportunity to join a leading luxury hospitality business that values employee development and offers long-term career progression within a professional and guest-focused environment.

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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