Housekeeping Operations Manager

Cleaning Operations Manager

Role Overview

The Cleaning Operations Manager is responsible for overseeing the day-to-day cleaning operations across all managed properties, ensuring every apartment is cleaned, inspected, and prepared to the highest standard before guest arrival. This role involves managing the cleaning team, maintaining quality standards, coordinating schedules, training staff, and ensuring smooth communication between departments.

Key Responsibilities

* Manage and supervise the daily operations of the cleaning department.

* Coordinate cleaner schedules to ensure all turnovers are completed on time.

* Monitor daily check-ins and check-outs and allocate resources accordingly.

* Carry out quality inspections to ensure Property Partners’ standards are consistently met.

* Train, onboard, and mentor new cleaning staff.

* Monitor staff performance and provide ongoing coaching and feedback.

* Approve leave requests and organise shift cover when required.

* Ensure same-day turnovers are completed efficiently during busy periods.

* Coordinate closely with the Property Management, Laundry, and Maintenance departments.

* Monitor linen, toiletries, and cleaning supply stock levels, ensuring every property is fully equipped.

* Prepare weekly stock orders and track stock consumption across all property blocks.

* Investigate and resolve cleaning-related guest complaints promptly and professionally.

* Ensure all company cleaning procedures, health and safety standards, and checklists are followed.

* Produce regular operational reports and identify opportunities to improve efficiency and service quality.

Requirements

* Previous experience managing a cleaning or housekeeping team.

* Strong leadership and organisational skills.

* Excellent attention to detail.

* Ability to work under pressure and prioritise multiple tasks.

* Good communication and problem-solving skills.

* Confident using smartphones and basic computer applications.

* Valid driving licence preferred.

* Reliable, punctual, and trustworthy.

* Fluent in English.

What We Offer

* Competitive salary based on experience.

* Career progression within a growing property management company.

* Supportive and dynamic working environment.

* Opportunity to play a key role in maintaining exceptional guest experiences across our portfolio.