Guess Service Agent

Our client is a modern and vibrant hotel located in the heart of St. Julian's, offering stylish accommodation and exceptional guest experiences in one of Malta's most popular destinations. The hotel is dedicated to delivering outstanding service and creating memorable stays for both leisure and business travellers.

Position Summary

The Guest Service Agent is responsible for delivering exceptional customer service to guests throughout their stay. Acting as the first point of contact, the successful candidate will handle check-ins and check-outs, respond to guest enquiries, and ensure a seamless and memorable guest experience.

Key Responsibilities

• Welcome guests in a warm, professional, and friendly manner.
• Perform check-in and check-out procedures efficiently and accurately.
• Handle reservations, room allocations, and guest requests.
• Provide information about hotel facilities, services, and local attractions.
• Respond promptly to guest enquiries, concerns, and complaints, ensuring high levels of customer satisfaction.
• Process payments and maintain accurate guest records.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth operations.
• Manage telephone calls, emails, and online guest communications.
• Upsell hotel services and promote available facilities whenever possible.
• Ensure the reception area is maintained to the highest standards of presentation.
• Follow hotel procedures, policies, and health and safety regulations at all times.

Requirements

• Residing in Malta.
• Previous experience in a Front Office, Reception, or Customer Service role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• Fluent in English, both written and spoken; additional languages will be considered an asset.
• Good computer literacy and experience with Property Management Systems (PMS) such as Opera is considered an advantage.
• Strong organisational and multitasking skills.
• Professional appearance and customer-focused attitude.
• Ability to work efficiently in a fast-paced environment and under pressure.
• Flexibility to work shifts, including evenings, weekends, and public holidays.
• A positive attitude and passion for delivering exceptional guest experiences.

What We Offer

• Opportunity to work in a modern and dynamic hotel environment.
• Training and career development opportunities.
• Supportive and professional team culture.
• Exposure to an international clientele and a fast-paced hospitality setting.

Join Our Client's Team

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you. Apply today and take the next step in your hospitality career.