AYS Agent FT (Telephone Operator)

At Malta Marriott Resort & Spa, we seek people who are positive, creative, dedicated and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in.

An exciting opportunity has arisen for a AYS Agent FT (Telephone Operator) to join Malta Marriott Resort & Spa. 

We are seeking a professional AYS Agent FT (Telephone Operator) to serve as the primary point of contact for guest communications. You will be responsible for efficiently handling incoming calls, coordinating guest requests with accuracy and care, and ensuring every interaction reflects Marriott’s commitment to exceptional service. Through clear communication, strong organizational skills, and a guest‑focused mindset, you will play a key role in delivering a seamless and memorable experience that meets and exceeds guest expectations.

Main responsibilities:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g. Porter, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process room service orders, answer questions on menu selection and record transactions in point-of-sale system.
• Liaise continuously and efficiently with the Room Service to make sure that all orders are processed immediately and within the standards of Malta Marriott.

What we’re looking for:

• Able to work on own initiative, as well as in a team. 
• Be clean, tidy and well organised. 
• Able to communicate fluently in English. 
• Strong communication skills 
• A team-first attitude 
• A gift for paying attention to the smallest details