Assistant Restaurant Manager

Description:

Hammett’s Collection is seeking a dynamic, organised, and passionate Food & Beverage Manager to join our team on a full-time basis. This is an exciting opportunity for a hospitality professional who thrives in a fast-paced, guest-focused environment and is committed to delivering outstanding dining experiences.

Our company runs a multi-award-winning restaurant franchise. Famed for being the first to introduce multi-cuisine influences to a sharing plates concept, the franchise is renowned for its excellence in social dining experiences and impeccable service.

Key Responsibilities:

• Support the Restaurant Manager in training, supervising, counselling and disciplining front-of-house staff.
• Oversee daily service operations, ensuring exceptional guest experiences and adherence to brand standards 
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Arrange and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Give guidance toward improvement and make necessary adjustments for consistency.
• Maintain cleanliness of all outlets daily.
• Solicit feedback from guests concerning the service and food and beverage offerings in the restaurant.
• Work closely with the Restaurant Manager in monthly beverage inventory.
• Ensure all daily and monthly reports are detailed and submitted in a timely manner.

Key requirements:

• Food handling certificate.
• Excellent communication skills, and proficiency in English language.
• 2 years of experience.
• Understanding of catering establishments.
• Ability to work on your own initiative.
• Ability to delegate and think under pressure.
• Experience with Microsoft Office programs.