Associate - Property Management

Our client, a global leader within the citizenship and residency industry is looking for an associate in their property Management team. The chosen candidate will contribute to the front line team by providing a world-class client experience whilst focusing on property management services connected to property sales and leasing.

Responsibilities:

• Enhanced Client Experience from first point of contact
• Ensure consistent self-development with knowledge of the Maltese property market
• Acquire time lines and requirements from all visiting clients
• Co-ordinate and liaise with local service providers for property management
• Liaise and coordinate inventories/property inspections making sure all properties on boarded are to Henley clients standards
• Liaise and coordinate clients arrivals whilst staying in their leased/purchased properties and assisting with any property issues during their stay
• Coordinating maintenance issues with landlords and or contractors according to the property agreements
• Source services and properties according to client requirement.
• Understand property management requirements and tailor solutions that offer excellent value
• Interface with key stakeholders through multi channels; mail correspondence, telephone and email to ensure enhanced service delivery
• Deliver a diligent and timely service that will require flexibility to address  tasks outside of your core role as and when they arise
• Oversee the termination process for property leases, ensuring all necessary documentation is completed and the property is successfully handed over
• Conduct annual reconciliations of utility accounts with landlords to ensure accurate billing
• Coordinate and oversee all aspects of internet installations, from initial scheduling with clients and providers to on-site attendance to ensure successful setup
• Maintain and update client files for all purchased properties, ensuring data accuracy and compliance 
•  Generate and issue invoices for all renewed agreements, ensuring timely and accurate billing.

Requirements:

• Client relationship or client facing experience, customer service
• Maltese and English Language, Speaking and Writing skills
• Client Hosting and relationship building skills
• An ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mind-set
• Working on own initiative whilst part of a young energetic team in a fast paced environment
• 1 - 2 years of experience of property management or a similar environment
• PC Literate-Extreme attention to detail
• Driving License
• Knowledge of Maltese roads and towns is a must.
• Basic knowledge local property building structures/procedures eg Water & Electricity systems.

Benefits:

• 35 hour week
• Working hours from 9am - 5pm
• Annual Discretionary Bonus
• Property Management Bonus