Level 2 Platform Ops Engineer

Our client is seeking a highly skilled Level 2 Platform Operations Engineer to support and maintain core insurance platforms across Life and Non-Life business lines.

This role focuses on incident resolution, system stability, root cause analysis, and continuous service improvement within complex, enterprise-level insurance systems and integrations.

Key Responsibilities
Application & Platform Support

• Provide Level 2 support for core policy administration and peripheral insurance systems.
• Act as escalation point for complex incidents from Level 1 support.
• Investigate, diagnose, and resolve application and system issues.
• Monitor system health, batch jobs, and integrations.
• Support application servers such as JBoss, IIS, and Tomcat.
• Troubleshoot message-driven and event-based systems including RabbitMQ and Kafka.
  Root Cause Analysis & Problem Management
• Perform root cause analysis on recurring or high-impact incidents.
• Identify systemic issues and propose long-term fixes.
• Produce clear technical incident reports and documentation.
  Systems Analysis & Architecture
• Understand end-to-end system architecture across core and peripheral platforms.
• Analyse insurance processes and system interactions.
• Support impact analysis for system changes and fixes.
  Database & Technical Support
• Use PL/SQL for data analysis and troubleshooting.
• Working knowledge of T-SQL and SQL Server required.
• Support Oracle database performance and batch validation activities.
• Collaborate with DBA and infrastructure teams.
  Change & Continuous Improvement
• Support deployments and post-release monitoring activities.
• Work within DevOps and cloud environments, including CI/CD pipelines and tools such as Azure DevOps, GitLab, AWS CodePipeline/CodeBuild/CodeDeploy.
• Support containerised environments including AKS and EKS.
• Assist in automation, monitoring, alerting, and runbook improvements.
• Collaborate with QA teams to resolve test failures and improve stability.
• Contribute to continuous improvement initiatives across platforms.

Requirements

• 3–5 years’ experience in application support, systems analysis, or system administration.
• Strong PL/SQL knowledge and working experience with T-SQL / SQL Server.
• Experience supporting enterprise systems in a production environment.
• Understanding of system architecture and integrations.
• Exposure to JBoss, IIS, Tomcat, RabbitMQ, Kafka, or similar technologies.
• Experience with cloud and DevOps tools (CI/CD, AKS, EKS, Azure DevOps, GitLab, AWS tools).
• Strong analytical and troubleshooting skills.
• Experience in insurance (Life or Non-Life) will be considered an asset.
• Degree in IT, Computer Science, or equivalent experience.

Personal Attributes

• Detail-oriented, structured, and resilient.
• Strong sense of ownership and accountability.
• Proactive with a continuous improvement mindset.
• Strong communication and collaboration skills.

Languages

• Strong command of English (B2 level – written and spoken).
• Spanish is considered an asset.

What’s on Offer

• Flexible working hours.
• Health and life insurance.
• Gym on premises.
• Transport allowance and canteen allowance.
• Extra birthday leave.
• Pension and wellbeing incentives.
• Study, exam, sports, and cultural leave.
• Sponsorship for training and professional development.
• Family-friendly benefits including maternity/paternity support and children’s sick leave.

If you are a technically strong problem-solver who enjoys working with complex systems and driving operational excellence, we would love to hear from you.