Front Office Executive

Role Description

This is a full-time, on-site role as a Hotel Front Office Executive at The Embassy Valletta Hotel. Your day-to-day tasks will include welcoming guests, assisting with check-ins and check-outs, handling reservations, ensuring a smooth guest experience, and providing exceptional customer service.

Qualifications

• Strong interpersonal skills, with the ability to communicate effectively and professionally
• Previous experience in receptionist duties, preferably in a hotel setting
• Knowledge of reservation systems and processes
• Proficiency in phone etiquette and handling guest inquiries
• Excellent verbal and written communication skills in English
• Ability to multitask and prioritise tasks effectively
• Attention to detail and a strong focus on customer satisfaction
• Experience in the hospitality industry is a plus
• Good command of English, both spoken and written. Fluency in additional languages is a plus
• A valid work permit

What we offer:

• A competitive salary package
• Longevity bonus scheme after completing 3 years of continuous service
• Complimentary staff meals and uniforms
• Employee Discounts via Cloudigo Premium app
• Free Mental Health Support Services by Richmond Foundation
• Preferential hotel rates all over the world with the Hotel Employee Scheme
• Health and Wellbeing Scheme
• A dynamic and supportive team environment
• Continuous professional development and training opportunities
• An opportunity to work at one of the trendiest and best-performing hotels in Malta