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Quad Consultancy
Recruitment Agency

German Speaking Customer Support Officer

Posted date | 11/01/2017 Closing date | 10/02/2017
Full Time Experienced
Customer Relationship Management
Our client is a financial institution headquartered in Malta and operating across Europe.  They are currently looking to employ a German Speaking Customer Support Officer for their Malta office. 
 
Key Responsibilities
  • Responsible for daily customer support requests including 2nd level customer tickets and 1st level partner queries
  • Classification, reviewing and reporting of support requests plus related analysis and suggestions for fast mitigation and volume reduction
  • Reviewing and reporting customer support costs on a regular basis and providing suggestions related to cost minimization
  • Liaises daily with operations and compliance team members for all matters related to customer support
  • Liaises regularly with the Bank’s customer support third party partners on quality levels, costs and specific issues at hand
  • Reviewing of the Banks’ product websites in terms of usability and available information
  • Assist in product development and changes in terms of customer information, agents training, internal information sharing and new functionality
  • Ensure adherence to the bank’s customer support related policies
  • Maintain and report a daily customer support overview of related activities as required by the executive management
Requirements
  • Advanced level of education 
  • At least 3  years experience within similar operational role, ideally with a financial services background
  • Excellent command of German and English languages is a prerequisite
  • Solid knowledge of Microsoft Office tools and especially MS Excel
  • General accounting experience will be considered an asset
  • Experience in a Bank’s Customer Support department is preferred
  • Knowledge of the Dutch language will be considered highly advantageous

Interested candidates are requested to send an updated copy of their CV in MS Word format (your name in the file name) to Antoaneta using the Apply Now button

About us:
Quad are a boutique Human Resources Consultancy offering an array of bespoke services including recruitment, HR Advisory, Training & Development, Payroll Services and Salary Bench marking and Legal Advisory, amongst others.
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