Paragon Europe, Malta is looking to recruit a CRM Executive to join their team on a full-time basis. The CRM Executive will report directly to the CRM Manager. A CRM Executive must know the needs of his/her customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience. This will include associated Key Performance Indicators (KPIs) related to the CRM & Sales department including the day to day activities of CRM, the achievement of all sales targets for CRM, costs not exceeding budget, plus strategy and support for New Business Sales.

A typical day might include:

Maximise the time and workload to ensure successful achievement of CRM Malta’s targets and to ensure that all queries for the department are appropriately responded to in an acceptable time frame and manner
Achieve all personal and team targets
Grow the value of the portfolio by cross-selling products to existing and where necessary, new customers
Help Management Reporting
Provide reports such as DDD Statistics every month (first week of each month
Provide monthly usage report on all subscribers
Provide various reports that might be required from time to time
When required will send emails to customers informing them of new developments, alterations to systems or any information that might be of interest
Reports as requested to the country manager
Maintain Customized Service Deliveries
For all customers who have specialised services
Electoral list of persons (as requested to others)
Take an Entrepreneurial role to establish and maintain electronic Direct Data development and weekly updating from Company customers
Development of Sources of Data
Current Sources – Law Courts Public Registry (including Justice Website), Government Gazette Online, Malta Financial Services Authority, Electoral Commission (DOI), Current Clients
Possible Sources to Pursue – Statistics Department, NACE Codes, Civil.Any Other possible data avenues
Registry, Vehicle Register, PBS Data, VAT Register
Champion and drive through necessary CRM changes ensuring full buy-in from all stakeholders in the business.

You are good at:

Experience of working in a marketing / CRM team, either agency or client side
Experience of actively using and optimising CRM techniques including segmentation, campaign planning, implementation and evaluation
Good IT skills including strong experience of Microsoft Office (Excel, Word, Outlook etc0
Experience in a Marketing role
Experience in running a CRM programme through a 3rd party platform
Ability to process multiple tasks concurrently and execute admin tasks efficiently
Good communication and collaboration skills
Strong attention to detail
Ability to work independently and as part of a team.

Paragon Europe:
Paragon Europe is an innovative, international EU affairs, advisory and compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more. We assist these organisations with the sourcing and implementation of EU funded projects and tailor our services to each individual requirement ensuring positive results every time. Besides advising public and private organisations on EU funding, Paragon staff also assist good organisations to become great through business and financial advice.

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