G3 Group in Malta is currently looking to recruit Front Desk Associates (Day/Night) to join their team on a full-time basis. The chosen candidate will be reporting to the Front Office Manager.

*Candidates applying MUST reside in Malta or EU.

Job Role:
The candidate's primary responsibility is that ensure the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills, and responsibility in dealing with cash. The Front Desk Associates (Day/Night) are also responsible for the adherence to the full SOPs, set, with the aim of meeting and exceeding organizational goals. The schedule is based on a roster and includes working night shifts.

Areas of Responsibility:

To provide and excel in customer care, provide accurate information to all guests, and promote the hotel’s services and products;
To interact positively with the rest of the team and liaise directly with the Line Manager;
To efficiently execute the standard Front Desk procedures, such as check-in/out, telephone & email operations, billing & cashiering, night auditing, inputting of data, and basic clerical and organizational tasks;
To maintain a confident and mature approach, while practicing tact and diplomacy;
To perform other related duties, tasks, and responsibilities as determined by the Line Manager, whilst providing an environment of openness and trust, with constant feedback and performance coaching.

Personality & Skills:
Excellent interpersonal skills, with good knowledge and flair for sales processes and techniques, and a great ability to deal with stressful situations in a calm, professional and customer-oriented manner.

Requirements:
Excellent spoken and written level of the English language, while any other language, will be considered an important asset.

Experience/Knowledge:
While any previous experience will be highly taken into consideration, it is ambition and passion, that we value the most.

G3 Group:
G3 is a hotel management company running The Pergola Hotel & Spa and The Solana Hotel & Spa in Mellieħa, in the North of Malta.

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