AX Seashells Resort at Suncrest, Malta is looking to recruit a Receptionist to join their team on a full-time basis. The role is to interact with guests as well as individuals outside the Hotel including but not limited to travel industry representatives, competitors, suppliers, contractors and other members of the local community. To ensure that guests are satisfied with their accommodation and facilities.

Receptionist Responsibilities:

To know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives
To be alert on check in’s and to explain outlets and upsell
To become familiar with all work sequences within the Front Office Department
To have a clear knowledge of all room types and room information
To be available for guests at all times as a point of contact and responsible for the appropriate treatment of guest complaints, passing on and documenting such complaints
To maintain regular contact with in-house guests
To contact guests upon check-in and ensure their satisfaction – action any feedback in the correct way and as per standards required.
To attend all department meetings
To keep a good rapport with all Tour Operator couriers and group leaders
To have knowledge of all equipment and installations on the Executive Lounge, and be able to work independently in conformity with the established standard and take over shifts if necessary
To participate in any training courses deemed necessary and put skills learned, into practice
To handle cash, provide good filing system and maintain the accurate end of shift hand over
To know all tasks pertaining to telephone answering (acceptance and passing on of telephone calls, faxes, messages, etc)
To check billing instructions and guest credit for accuracy
To assist in the training of any new front office staff
To maintain the supplies and appearance of the reception area in line with standards
To ensure that a sales attitude is adopted and an awareness of sales opportunities by knowing all outlet information and promotions
To know the emergency equipment, how to use it and what to do in cases of emergency
To become familiar with all emergency procedures e.g. fire panel, evacuation, bomb scare etc
To accept and pass on requests of guests to the corresponding departments
To co-operate with team members/supervisors from all other departments, in particular, Housekeeping, Food and Beverage Room Service and Maintenance
To liaise with the sales department regarding special offers
To work, within the operation carrying out duties such as hosting, making the first contact and maintaining contact with our guests, seating them and ensuring their overall satisfaction whilst using good selling tactics to ensure future sales
To be familiar with all in-house activities and promotions and selling these to our guests and other clients
To convey all feedback thus ensuring an increase of customer satisfaction, sales and profit
Ensures that the standard telephone procedure is adhered to
Take environmentally friendly initiatives such as using recycling paper for internal use
Comply with Company Grooming Standards
Comply with Time and Attendance Policies
Actively participate in training and development programs and maximise opportunities for self-development
Demonstrate understanding and awareness of all policies and procedures
The employee is also expected to perform any duties as per operations requirements as instructed by the Front Office Manager.

Receptionist Requirements:

A good standard of education
Be computer literate
Has experience working in a hotel system; knowledge of Opera will be considered as an advantage
Has previous working experience in Front of House operations, like Check-in Checkouts
Able to work on his/her own initiative and take decisions when not supervised
Willing and able to work flexible hours including weekends and holidays
3 years experience in a similar environment
Team worker and takes the initiative.

AX Seashells Resort at Suncrest:
Our hotel Seashells Resort at Suncrest has been a leading 4-star hotel on the Maltese Islands since its very first days and has kept its tradition of hospitality within the AX group throughout the years. We decided that it was time to give the Qawra hotel a face-lift so during the winter months the hotel underwent an extensive renovation programme. Its doors re-opened again on the 1st of April 2015. The new face of the Seashells Resort at Suncrest, your number one resort for the individual, corporate and family travel.

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