Technical Support Officer at Hili Ventures - Information Technology jobs in Malta - February 2020

Technical Support Officer at Hili Ventures

JOB TYPE: Full Time JOB LEVEL: Experienced
Information Technology

As part of its expansion, Hili Ventures in Malta is looking to recruit a Technical Support Officer to join its growing Group IT Team on a full-time basis. The Technical Support Officer answers incoming support calls, updates the Service Management System, and provides first- and second-line support in a timely fashion while providing the highest level of customer service. The candidate escalates appropriately to support teams or contractors.

Based in Malta and reporting to the ICT Operations Manager, the ideal candidate possesses a diverse skill set, including excellent communication and technical skills and the ability to solve complex issues in the shortest possible time.


  • The successful candidate should ideally possess two years’ experience in a similar role and technical qualifications in IT;
  • The chosen candidate will be proficient in the application of Microsoft systems (Office 365 suite, Server and End-User Device Operating System, Active Directory, DNS, DHCP, GPOs);
  • Good knowledge of Apple operating systems, effective documentation skills and basic knowledge of networking (basic switching, patching) is required;
  • Candidates with CompTIA, Apple Certification, Microsoft MCP/MSCA and/or ITIL certification will be given preference.

*Applicants should send a detailed CV with a covering letter. All applications will be treated in the strictest confidence and will be acknowledged after the closing date.

Hili Ventures:
Hili Ventures is engaged in multi-sited activities with McDonald’s and Apple, logistics, engineering, technology and property in 10 countries with a team of 8,000 people. It is a proud partner of Allison, Cisco, CMA CGM, Konecranes, IBM, Lenovo, Microsoft, NCR, Peterson, Terberg, Tranter, Wincor Nixdorf and many other global brands.

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