Technical Support Officer at Apco Pay - Information Technology jobs in Malta - August 2019

Technical Support Officer at Apco Pay

South of Malta

Technical support
Posted date 07/08/2019 |
Closing date 24/09/2019
Full Time Entry, Experienced

Apco Pay in Malta is looking to recruit a Technical Support Officer to join their team on a full-time basis. The ideal candidate will facilitate relations between clients and their customers.

Apco Pay is a market leader in payment solutions, offering diverse systems that allow customers to transfer money digitally, safer and better than ever before. Apco Pay’s clients include major banks, retailers and top online merchants. Apcopay is part of 1923 Investments plc.

The Role:
Based in Malta and reporting to the Head of Business Operations, the ideal candidate links online clients with banks prior to payment processing. The role involves providing support by e-mail, phone, Skype and ticketing system, and reviewing cases with team leaders to provide effective feedback.

The Requirements:

  • The successful candidate will be fluent in English, able to demonstrate excellent communication, interpersonal and organisational skills;
  • Ideal candidates would possess experience in a customer care role, but training will be provided on the job;
  • Knowledge of other languages would be considered an asset.

Apco Pay:
Apco Pay is Apco’s scalable integrated global payments platform with multicurrency and multi-channel options, serving clients with credit and debit card processing solutions as well as other payment platforms globally. APCOPAY is part of 1923 Investments plc.

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