Paragon Europe, Malta is looking to recruit a Technical Administrator to join their team on a full-time basis. Technical Administrator will report to the After Sales manager and Administrative Support Team Leader to specifically manage the lifts’ certification process.
A typical day might include:
Establish effective working relationships with customers, subcontractors and engineers
Ensure that high-quality service and standard with due recognition of the client is assured
Act as an intermediary between the Technical Engineer and the Client
Facilitate the planning and scheduling of lifts
Provide detailed schedules of the work progress
Follow up on snag lists forwarded by the engineer to ensure lift installed is in conformity with the certification standards
Issue repair quotes
Use an ERP system for data, reports, etc
Provide effective and timely communication to all stakeholders regarding technical .information, resolution of issues and achievement of milestones listed in the snag lists
Build positive relationships with customers
Health and safety awareness
Maintain customer’s trust relationship by keeping service information confidential
Adhere to company policies and procedures
Any other duties as may be necessary from time to time.
You are good at:
Conducts professional behaviour with a positive ‘Can Do’ attitude
Organised, works independently and able to prioritise his/her workload
Strong customer services practices and skills
Punctual and dependable
A clear communicator and an active listener.
You also possess:
Minimum of 1-year experience in a similar role within a technical industry preferably in a customer-oriented environment
Sound understanding of technical terms within this industry
Excellent written and oral proficiency in English and preferably also Maltese
Advanced proficiency with the computing and electronic devices
Possess a valid driving licence.
Paragon Europe: Paragon Europe is an innovative, international EU affairs, advisory and compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more. We assist these organisations with the sourcing and implementation of EU funded projects and tailor our services to each individual requirement ensuring positive results every time. Besides advising public and private organisations on EU funding, Paragon staff also assist good organisations to become great through business and financial advice.
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