Flow Management Officer (temporary) - Social Welfare & Community jobs in Malta - January 2020

Flow Management Officer (temporary)


€27,294 / year
JOB TYPE: Full Time JOB LEVEL: Graduate
Social Welfare & Community

Within this Flow Management Officer (temporary) position, you will be forming part of the company's Department of Operations. Your main duties will include : 

  • Regular contact with assigned national authority staff to receive updates about new arrivals and cases assigned for processing
  • Prepare the schedule for the registration and interview activities, considering prioritisation of certain categories of cases, in line with instructions received from the line manager
  • Follow up on the cases that have to be rescheduled for any of the asylum procedural processes
  • Coordinate the activity of the interpreters to ensure coverage of the interpretation needs for the agency's activities
  • Consult regularly all relevant colleagues in the Operations team and when necessary within the determining national authority to ensure accuracy of the information provided
  • Manage groups of applicants in the area where the Operations team works ensuring a daily smooth functioning and a good communication channel with the relevant national authorities
  • Collect, process and archive documents submitted by the applicants
  • Oversee and monitor the statistical tools used by the team
  • Draft documents, templates, statistics, minutes and reports
  • Provide regular analytical and statistical reports of provided services and challenges


Education and Experience

  • University Degree is required, preferably in the field of Law, Political, Humanitarian and/or Social Studies
  • Relevant post-graduate degree will be considered as an asset 
  • Proven experience of at least 2 years in a position where flow management skills were required
  • Experience in asylum procedures, especially in the Maltese context will be considered as an asset



  • Professional fluency in English, both verbal and written 
  • Very good understanding of the Maltese migration and asylum context
  • Computer literate, including MS Office applications, use of the internet and web-based applications
  • Excellent intercultural and interdisciplinary communication skills
  • Analytical skills and ability to work as a member of a team


This Flow Management Officer (temporary) position is with an established International Agency based in Malta.

Job Reference: TX188

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