Service Desk Agent (Shift basis) - Information Technology jobs in Malta - December 2018
Recruitment Agency
Konnekt

Service Desk Agent (Shift basis)

18,000-20,000 Per Hour
End-user support
Posted date 10/07/2018 |
Closing date 31/12/2018

Our client is currently seeking to recruit a Service Desk Agent for a job opportunity in Malta.

Key responsibilities will include:

  • Providing product and network management technical support for Company’s customers, subsidiaries, and partners
  • Handling support cases that are reported to the team using a range of channels including correspondence or remote support tools
  • Escalation of unsolved technical problems to Headquarters or other escalation points via defined reporting tools
  • Securing all product and project related documentation, incl. reporting to the superior

Education and Experience:

  • IT related qualification
  • Minimum of 1-year experience offering 1st line support 
  • Good overview of Server and Client Operation Systems
  • Experience of Linux systems (Ubuntu LTSP), security principles awareness such as Antivirus, Firewall and Proxy 
  • Understanding of DB and network technologies 

Desired Skills:

  • Customer-oriented attitude and drive to resolve customer problems
  • Excellent English skills in wording and writing, fluency in an additional European language (preferably German)
  • Knowledge of ITIL practices would be considered an asset
  • Willingness to travel on an international level 
  • Willingness to work on a shift basis

About the company:

The Service Desk Agent role is within a leading technology services company providing high-quality solutions to international clients.

 

Kindly submit your application directly to us using the 'Apply Now' button.

Share

IT Jobs in Malta deal with computer science and solving problems related to software and hardware. Jobs in IT within this sector include IT Architecture, Web/UI/UX Design, Business Analysis, Business Intelligence, Statistics, Graphic Design, Project Management, Technical Support, Account Management, Data Warehousing, Database Management, End-User Support, Hardware & Networking, Software Development, Systems Administration, Telecoms, Web Development, Game Development, Mobile Development, Mediatio

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.