Sales & Customer Service Executive (Sea Freight Services) at Thomas Smith Shipping - Sales & Business Development jobs in Malta - October 2019

Sales & Customer Service Executive (Sea Freight Services) at Thomas Smith Shipping


Thomas Smith Shipping South of Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
Sales & Business Development

Job vacancy: Sales & Customer Service Executive (Sea Freight Services)

The Shipping Division within Thomas Smith offers a comprehensive and award-winning approach to worldwide freight logistics and transportation. Utilising the latest technology, our sterling service is built on years of experience and on our belief in investing in our workforce, enabling us to share and continue building on the knowledge gained from our long-standing position in the industry.

We are now seeking to continue enhancing our team in this core area of our business and are looking for a highly motivated, results-oriented individual to join us as a Sales & Customer Service Executive in our Groupage Services division.

Responsibilities of the Role:

  • The selected candidate will form part of our Sales and Customer Service Team selling and promoting the Thomas Smith Sea and Road services, whilst maintaining regular contact with customers to ensure we are meeting their shipment expectations at all times;
  • Backed by a fully-fledged team, the individual will also proactively handle client requests including sales enquiries and preparation of quotations for both import and export bookings;
  • The person holding this role is expected to enhance customer relations, deliver a positive experience to all customers and work closely with our overseas agents to ensure smooth execution of the end-to-end shipment lifecycle.

Skills Required:
In this role, we are looking for a candidate who:
  • Excels in excellent client service;
  • Has the ability to pre-empt problems and to find solutions whilst demonstrating a high level of integrity;
  • Is keen about negotiating sales deals with customers and following-up on a regular basis;
  • Possesses highly effective relationship skills so as to communicate, influence and collaborate positively and sensitively with stakeholders;
  • An entrepreneurial attitude to meet targets and objectives.
  • Shows drive and initiative combined with a good level of business discipline;
  • Is very organised and able to work under pressure.

Preferred Experience:

  • Applicants with experience in the Sea and Road Groupage service industry, as well as a good background in sales and customer service, will be given preference.

An attractive salary package in line with qualifications and experience is being offered.

Thomas Smith Shipping:
Thomas Smith is one of the longest established and largest shipping services company in the Maltese islands. The group holds a leading market position in most areas of shipping namely container shipping, port agency, freight forwarding, project cargo, logistics, transshipments, groupage, reefer cargo, and airfreight. Thomas Smith is the Malta exclusive representative for Maersk Line; its European regional shipping company, SeaLand; as well as it's South African container and breakbulk service, Safmarine. Sales & Customer Service Executive (Sea Freight Services)The freight forwarding division of the company operates in all modes of transport, be it air, sea or land. Cargo movement services include the management of international Out of Gauge loads, Logistics, Project Cargo, Airfreight Movements, Storage facilities for merchandise, Full Load Container Services and Transhipments across international waters and land. Thomas Smith also offers Port Agency services, catering for the Leisure, Business, Naval and Oil and Gas industries. Working on small and large scale projects in Tunisia, Malta and Libya, Thomas Smith plays a key role in keeping these industries and clients fully provided for, whether at the shore, within local waters or beyond. Other shipping services include the provision of nautical charts and publications, as well as specialist services within the film and entertainment industries.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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