Senior Sales Support Agent at Qatar Airways - Sales & Business Development jobs in Malta - October 2019

Senior Sales Support Agent at Qatar Airways


Qatar Airways South of Malta
JOB TYPE: Full Time JOB LEVEL: Experienced
Sales & Business Development
Job Vacancy: Senior Sales Support Agent 

Qatar Airways

Welcome to a world where ambitions fly high.

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest-growing airlines in the world.

We offer competitive compensation and benefits packages.

About Your Job:

Qatar Airways is growing!!! 

We are pleased to announce an incredibly exciting opportunity to join our Commercial team in our new station in Malta as Senior Sales Support Agent

As the Senior Sales Support Agent, you will support the sales team to achieve their assigned revenue targets by providing technical support and data within prescribed time frames. You will provide maximum support to the sales force in order to achieve revenue targets and raise awareness of Qatar's products and services. 


  • Provide the sales team with the necessary market intelligence, reports, highlighting the opportunities to improve, yields and market share;
  • Contribute to managing distribution channels and database for the sales team, be local CRS contact person;
  • Use analytical tools to generate market share, revenue and sales data;
  • Tracking and reporting of ROI on advertising, promotions, sponsorships and sales activities;
  • Coordination and submission of annual marketing activity plans and budgets;
  • Maintain records of all fare approvals and corporate contracts for future reference and audit purpose;
  • Provide maximum technical support of the sales force to ensure increased awareness of Qatar Airways products and services;
  • Handle inquiries, problems encountered by the corporate/agent and liaise with the relevant department of the head office; 
  • Research and analyse individual markets and place Qatar Airways in a very visible place in the market and secure maximum market share of traffic on Qatar Airways network;
  • Monitoring systems/key accounts intranet for content/Qatar Airways  presence/competitor activities;
  • Assist in developing sales and marketing plans, PLB contracts, sales/Marketing reports, PLB monthly reports/yearly reports;
  • Prepare travel agency and corporate fare updates, policy changes, product updates and distribute via electronic and hard copy;
  • Prepare flyers and updates fare circular to the trade and corporate accounts;
  • Coordination and distribution of all POS and promotional collateral;
  • Make and confirm reservations for passengers where necessary, record and process reservations made by phone/fax/email.

About You:
The successful candidate will ideally have:
  • A Bachelor's Degree;
  • Job-related  experience with a tour operator or an Airline (preferably);
  • Previous experience in a sales agent role advantageous;
  • Proven experience with Amadeus;
  • Strong MS Office skills;
  • Excellent verbal & written communication skills in English;
  • You must have the right to live and work in Malta.

*Please note that shortlisted applicants will be invited for interviews w/c 4th March.

Qatar Airways:
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar. Travel today involves a mix of short, medium and long-haul segments, with more people travelling than ever before. With the breadth of network coverage today, virtually no destination is unreachable. This is why the commitment to service is paramount; as our guests are travelling farther and more frequently than ever before, the experience onboard is an important part of the journey itself.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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