Night Receptionist - Administrative & Clerical jobs in Malta - April 2019
Employer
Sunny Coast Resort

Night Receptionist

North of Malta

|
Reservations,
Front Office
Posted date 27/02/2019 |
Closing date 16/05/2019
Full Time Experienced
The Sunny Coast Resort & Spa is currently looking to recruit a Night Receptionist to join their team on a full-time basis.



Job Description:

  • Reports directly to the Reservations Manager on all Front Office matters.
  • Provides functional assistance and direction to the Front Office operation as assigned.
  • Interacts with guests as well as individuals outside the Hotel including but not limited to travel industry representatives, competitors, suppliers, contractors and other members of the local community.


Responsibilities:
  • To be alert on check in’s and to explain outlets and upsell.
  • To become familiar with all work sequences within the Front Office/ Concierge Department.
  • To have a clear knowledge of all room types and room information.
  • To be responsible of handling cash, provide a good filing system and maintain the accurate end of shift hand over.
  • Assist/ relieve Night Audit with their duties when needed.
  • To ensure that telephone answering procedure is adhered to and to know all tasks pertaining to telephone answering (acceptance and passing on of telephone calls, faxes, messages, e-mails)
  • To check billing instructions and guest credit for accuracy.
  • To assist the Reservations Manager with any reservations inputting, correspondence and allocation when needed.
  • To assist in the training of any new front office staff.
  • To maintain the supplies and appearance of the reception area in line with standards.
  • To ensure that a sales attitude is adopted and awareness of sales opportunities by knowing all outlet information and promotions.
  • To accept and pass on requests of guests to the corresponding departments.
  • To co-operate with team members/supervisors from all other departments, in particular Housekeeping, and Maintenance.
  • To liaise with the Reservations department regarding special offers.
  • To be flexible in working hours according to the departments requirements.
  • Comply with Company Grooming Standards and Time and Attendance Policies
  • Co-operates with the team and members of management and be supportive and loyal to the company.
  • To be available for guests at all times as a point of contact and responsible for the appropriate treatment of guest complaints, passing on and documenting such complaints.
  • To maintain regular contact with in-house guests.
  • To convey all feedback thus ensuring an increase of customer satisfaction, sales and profit.
  • To be familiar with all in house activities and promotions and selling these to our guests and other clients.
  • Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Safety, emergency and evacuation procedures.
  • Ensure all security incidents, accidents are always logged in a timely manner and brought to the attention of your manager.
  • Meets any other request given by the Reservations Manager or the Operations Manager.


Requirements:
  • 1-3 years of experience in a similar environment.
  • Team worker and takes initiative.



Sunny Coast Resort & Spa:
The Sunny Coast Resort & Spa is one of the hotels in Malta situated in the northern part of the island, almost touching the coastline with spectacular views of the picturesque bay. The Sunny Coast Resort & Spa also happens to be one of the most popular spa hotels in Qawra, a dynamic village and magical place, brimming with beaches, rocks, shops, café’s, bars and many restaurants. Staying guests just love exploring around and walking along its first-rate promenade especially in the early evenings. Qawra can easily eat up a day without you even knowing, hence why it has now been recreated into a golden destination rather than just your average location. The property is comfortable, spacious and welcoming; a 4-star hotel that without a doubt offers the best self-catering accommodation Malta has to offer. The hotel boasts a sizeable external pool where you can enjoy relaxing at the Lido with ample sunbed and umbrella use, as well as a heated indoor pool for the winter season. To make it easier for you to pick where to stay in Malta, the Sunny Coast hotel offers full spa & fitness facilities which include three Jacuzzis, a sauna, a massage room, a hair salon and even a squash court for every visitor to enjoy, making it one of the leading Qawra hotels around.

Kindly submit your application directly to us using the 'Apply Now' button.

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