Operations and Customer Service Manager - Management jobs in Malta - October 2020

Operations and Customer Service Manager

JOB TYPE: Full Time JOB LEVEL: Experienced, Management
CATEGORY:
Management

One of our clients, a leader in the automotive sector in Malta is currently looking to recruit an Operations and Customer Service Manager to join their team on a full-time basis.


Responsibilities:

  • Train and coach the team in sales and ensure that targets are met and exceeded;
  • Ensure that policies and procedures are adhered to by all team members;
  • Ensure that the operations are efficient and running smoothly;
  • Ensure that any customer service issues are dealt with promptly and in a professional manner;
  • Monitor, lead, and manage team members working on a seven-day rotating roster.



Requirements:

  • 3+ years previous experience in the car rental industry with a strong customer service orientation;
  • Proven leadership and management experience in multi-location and/or large volume business;
  • Excellent communication in written and spoken  English. Knowledge of Maltese would be an asset;
  • Decision-maker with an analytical mind;
  • Excellent interpersonal communication skills, a positive attitude, and a people person;
  • Proficient with Microsoft Office applications.



Skills:

  • Meticulous with a keen eye for detail;
  • Highly organised with a can-do attitude and problem-solving skills;
  • Work independently and also as part of a team.


Paragon Recruitment:
Paragon Europe is an innovative, international EU affairs, advisory, recruitment & compliance company with head offices in Malta and Brussels. From its inception, Paragon Europe has striven to realise excellence by competing with cutting edge peers in the ultra-competitive market of EU funding. Paragon Europe works with both private and public organisations, NGOs, universities, educational institutes and agencies offering various services related to European funded programmes such as Horizon 2020, Erasmus+, Youth Workers, COSME, PON/POR and more to supply the best workforce possible.

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