eCabs Operators Co. Ltd in Malta is looking to recruit a Quality Assurance Officer
to join their team on a part-time basis.
We are looking for an individual to assist eCabs in ensuring its service quality remains its greatest differentiator. As Malta’s largest private transport provider, the company places a lot of focus on top quality service provision and ensuring that its customers’ expectations are always exceeded.
- Ensuring that standards and safety regulations are observed;
- Assessing customer requirements and ensuring that these are met;
- Perform ad-hoc audits, mystery shopping, etc;
- Ensuring that eCabs customer-related processes are effective;
- Point out areas where employees need the training to prevent mistakes during service provision;
- Report issues or concerns to the related line managers;
- Drafting weekly qualitative and quantitative reports;
- Act as a catalyst for change and improvement in performance and quality;
- Recording, analysing and distributing statistical information.
eCabs Operators Co. Ltd:
eCabs is Malta’s leading minicab company with vehicles and people carriers dotting the Island ready to service requests 24 hours a day, 7 days a week. Call or book online and you’ll have one of our distinguishable black cabs in no time. Renowned for our outstanding customer service, we offer low pick up time frames from any point in Malta.
- Excellent verbal and written communication in both English and Maltese;
- Attentive to detail;
- Focus on details, continuous improvement;
- Communication skills;
- Planning and reporting skills;
- Experience related to be service-related audits, mystery shopping, etc. will be considered an advantage.