Client Relations Manager at CES Communications - Management jobs in Malta - October 2019

Client Relations Manager at CES Communications

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CES Communications Central Malta
SALARY:
€30,000 / year
JOB TYPE: Full Time JOB LEVEL: Experienced, Management
CATEGORY:
Management

CES Communications in Malta is looking to recruit a Client Relations Manager to join their team on a full-time basis. 


Job role: 

  • The Client Relations Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Candidates will also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel, skills training and tradeshow attendance.
  • If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behaviour, you might be a perfect fit for this role.
  • Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas, not only those that have been set for them but also to create and manage their own targets.
  • Ultimately, the candidate should collaborate with potential clients and the internal teams to achieve quotas while ensuring existing customers remain satisfied and engaged with our products and services in the long-run.



Responsibilities:

  • Serve as the lead point of contact for all customer account management matters;
  • Build and maintain strong, long-lasting client relationships;
  • Negotiate contracts and close agreements to maximize profits;
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors;
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives;
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders;
  • Identify market opportunities;
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas;
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts);
  • Prepare reports on account status;
  • Establish and develop sales documentation to improve lead-gen to close ratios;
  • Assist with challenging client requests or issue escalations as needed.



Role Requirements:

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account.
  • Build and manage close relationships with the allocated B2B clients. These clients will be based in Europe in multiple locations. Management will be via a mix of face-to-face meetings, phone calls, email, Skype and so forth.
  • Manage multiple B2B clients in a professional and organized manner.
  • Complete regular client review meetings.
  • Create process for handling of client requirements.
  • Understand and deliver client revenues in line with company forecasts.
  • Establish trust and relationships with key client influencers and decision makers.
  • Work with clients to compile data and insights on product performance versus that of competitors, the effects of targeted campaigns and promotions etc.
  • Liaise with the Product Team as well as other internal departments, to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and value-added features.


Required experience:
  • A minimum of 2 years of experience as an account manager/commercial manager across any relevant online (digital) industry and sector;
  • Experience within the iGaming industry is considered an asset;
  • Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results-oriented environment;
  • Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targets;
  • Professional, resourceful, and patient, and tactful in handling customer inquiries and negotiations;
  • A record of developing strong working relationships with executives, peers, and associates;
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level;
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel);
  • Experience delivering client-focused solutions to customer needs;
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail;
  • Negotiating skills (including listening and on the spot needs analysis);
  • Strong verbal and written communication skills (MS Word, Powerpoint, Prezzi etc.);
  • Degree in Business Administration, Communications, or Commerce OR higher level of experience in a sales and marketing role. 


CES Communications:
Through the application of custom software, CES Communications delivers services to its customers while helping them identify great additions to their existing revenue streams. We create tailor-made programs for our customer's specific needs, as well as train and support the required resources to help move their acquisition, retention or customer win-back programs forward. As the GDPR went live on the 25th of May, 2018 compliance to these regulations has become a major consideration for all firms operating with even a single EU customer in their database. Our adherence to great software has yielded a fully compliant environment, that carefully strikes a balance between the data controllers with whom we work and the data subjects with whom the controller would like to engage. We help to manage the security of any personal details on behalf of the subjects; and on the controller side, we help them to maintain full compliance by operating in a fully encrypted environment with sub-processors who have themselves taken great strides to welcome the new regulations. 

Kindly submit your application directly to us using the 'Apply for Vacancy' button. Immediate start is available for the right candidate.

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