Customer Success Manager at Acunetix Ltd - Management jobs in Malta - June 2019
Acunetix Ltd

Customer Success Manager at Acunetix Ltd

Central Malta

Customer Relationship Management
Posted date 06/06/2019 |
Closing date 06/07/2019
Full Time Experienced, Management

Acunetix is looking to recruit a Customer Success Managers to join their team on a full-time basis.

Customer Success Managers report to the Director of Customer Success and will “own” a portfolio of Acunetix clients. Our Customer Success Managers are responsible for building and maintaining strong working relationships with key stakeholders, acting as an escalation point for issues that impact client success and responding to retention risks and opportunities. As a member of the Customer Success Team, this position will aim to expand their customers’ adoption, retention, and ultimately, success. Customer Success Managers aim to become not just Acunetix software product experts, but a valued resource in web application security best practices.

Customer Success Manager will be responsible for:

  • Professionally manage customer relationships with a portfolio of assigned accounts;
  • Meet and exceed customer retention goals and ensure consistently high retention rates;
  • Build and maintain strong, trusted working relationships with key decision makers and power users starting from onboarding and throughout customer lifecycle;
  • Gain a thorough understanding of assigned client’s needs, security objectives, and processes to ensure that they successfully adopt and deploy Acunetix;
  • Ensure that customers derive maximum value from Acunetix and collaborate with the sales team to help upsell additional services, integrations, and features;
  • Identify risks to client success and aggressively/proactively engage the client whenever there’s an identified retention issue;
  • Develop and execute retention plans for customers who may be at risk;
  • Drive resolution of escalated account issues in coordination with Billing, Support, and other departments;
  • Gain and maintain expert knowledge of Acunetix’s products and services;
  • Be a voice for accounts internally and help senior leadership understand product concerns, shortcomings, and missing features that are retention risks;
  • Manage contract related inquiries, questions, and issues from clients and other departments.

The successful candidate will possess:

  • 2+ years proven success in Customer Success role for a SaaS company with a designated portfolio of clients;
  • Added language a bonus, preferably Spanish;
  • Experience with account portfolio planning, management, and prioritization;
  • High attention to detail and willingness to get “in the weeds” to fix a problem;
  • Knowledge of customer success best practices;
  • Experience driving client adoption of technology or software product;
  • Exceptional communication and relationship management skills.

The right applicants will be offered a competitive salary and provided with product and sector training. So if you are ready for a new challenge, send your C.V. with a clear reference to the post you are applying for.

Acunetix is the market leader in automated web application security testing, and is the tool of choice for many Fortune 500 customers. Acunetix detects and reports on a wide array of web application vulnerabilities. The Acunetix industry leading crawler fully supports HTML5 and JavaScript and AJAX-heavy websites, allowing auditing of complex, authenticated applications. Acunetix provides the only technology on the market that can automatically detect out-of-band vulnerabilities and is available both as an online and on premise solution. Acunetix also includes integrated vulnerability management features to extend the enterprise’s ability to comprehensively manage, prioritise and control vulnerability threats – ordered by business criticality.

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Management Jobs in Malta involve activities which relate to improving company performance through the implementation of business solutions and management strategies. Jobs in management include general management, project management, business relationship management, customer relationship management, management consulting, strategy & planning, and operations roles. Discover our management jobs in Malta.

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