Technical Support Specialist

Our well established financial client is urgently recruiting for a Technical Support Specialist. You would join an established team, providing essential IT support to internal users.

This role offers shift work, either in the morning from 8:15 - 4:30 or 12-8PM. Saturday's will also be required but on a rotating basis.

Responsibilities:

• Use time management skills to triage, troubleshoot, and fix technical issues with hardware and software
• Train internal users on efficient and secure ways of using various devices and software
• Maintain business continuity plans
• Maintain and secure various user access and groups
• Ensure vital and routine upgrades, updates, and check on various internal systems
• Support data center operations while upholding the highest security standards

• Positive, team focused attitude
• Fluency in written and spoken English
• 2+ years of experience in 1st line support within a Windows environment
• Experience with Active Directory, Microsoft O365, and Microsoft Server Reporting Services
• Enthusiasm and experience with SQL would be considered an asset
• Exposure to IBM systems would be considered an asset

• MCAST Diploma related to IT
• University Degree in IT related field would be considered an asset

• Health & Life insruance
• Hybrid work environment
• Overtime pay
• Subsidized loan rates after successful completion of probation
• Vision benefits
• Continuous training for in demand certifications