Technical Support Specialist - Technical Support jobs in Malta - October 2022
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Technical Support Specialist
Konnekt Konnekt

Expires in 19 days (27 Oct 2022)


Our well established payments company is actively seeking a Technical Support Specialist to join their growing team!

Responsibilities:

• Respond to client inquiries via email, chat and phone

• Keep up to date with best in practice guidelines

• Setup various clients on the platform and train them on how to use applications

• Provide excellent troubleshooting for clients and their issues

• Resolve issues that you can resolve, escalate those you can not

• Work with vendors and third party suppliers as needed

• Prepare documentation for tools and processes

Skill-sets and Requirements
  • Previous client-facing technical support experience with great technical proficiency
  • Positive and outgoing personality
  • Experience with SQL/MySQL and databases would be considered an asset
  • Excellent multitasking skills
  • Experience with ZenDesk or related software
Education & Experience
  • Bachelors degree in IT or related field would be considered an asset

salary
€25,000 to €30,000 / year
Salary
experience
Intermediate (1-3 years)
Experience Level
time
Full Time
Job Type


Service Delivery Technician

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