Technical Payments Analyst (SQL) SHIFT

Our client is currently offering a Technical Payments Analyst​ job in Malta to work on providing client support within the payment platform. You will be working in a team of flexible Application support professionals working with a global payments company.

Your responsibilities will be as follows:

• Identify, manage and troubleshoot client requests through the ticketing system
• Offer 1st line support and escalate and resolve cases promptly
• Translate, update and maintain database records using SQL
• Maintain and update client-specific configuration files
• Proactively work on improving the procedures to enhance customer satisfaction