Software Support Specialist - Technical Support jobs in Malta - March 2024
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Software Support Specialist

Progressive Information Systems Ltd , North of Malta

Published on 19 Nov 2021

Expired on 19 Dec 2021


Progressive Information Systems Ltd in Malta is looking to recruit Software Support Specialist to join their team on a full-time basis. The chosen candidates will have the responsibility of implementing and supporting software systems. Candidates for this position must be residing in Malta.

Scope of position:
This person supports a suite of business applications which the company provides. He or she keeps track of the support cases and ensures satisfactory closure of the cases by providing technical input, based on software product expertise and knowledge.

Essential duties:
  • Implement systems both onsite and offsite
  • Provide user training
  • Follow up post-implementation
  • Take, own and close the client support tickets assigned
  • Ensure good documentation at all times
  • Follow best practice support ticket management processes, i.e. ensuring tickets owned are handled and updated time and every effort is made to make service levels
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support
  • Be the bridge of contact between all technical support levels when needed
  • Ensure and maintain service levels and quality support


Requirements:
  • Be a motivated and analytical person with the ability to self-manage
  • Have excellent written and verbal communication skills
  • Have their own transport
  • Ideally have 1-2 years of experience in the field of software support

*Whilst training will be provided, a diploma or degree in IT will be considered an asset. We are offering an attractive remuneration package for the right individuals.


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years), Fresh Graduate, Experienced (3 years +)
Experience Level
category
Technical Support
Category
industry
Information Technology
Industry


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