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Progressive Information Systems Ltd in Malta is looking to recruit Software Support Specialist to join their team on a full-time basis. The chosen candidates will have the responsibility of implementing and supporting software systems. Candidates for this position must be residing in Malta.
Scope of position:
This person supports a suite of business applications which the company provides. He or she keeps track of the support cases and ensures satisfactory closure of the cases by providing technical input, based on software product expertise and knowledge.
Essential duties:
Implement systems both onsite and offsite
Provide user training
Follow up post-implementation
Take, own and close the client support tickets assigned
Ensure good documentation at all times
Follow best practice support ticket management processes, i.e. ensuring tickets owned are handled and updated time and every effort is made to make service levels
Present a positive, effective, and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support
Be the bridge of contact between all technical support levels when needed
Ensure and maintain service levels and quality support
Requirements:
Be a motivated and analytical person with the ability to self-manage
Have excellent written and verbal communication skills
Have their own transport
Ideally have 1-2 years of experience in the field of software support
*Whilst training will be provided, a diploma or degree in IT will be considered an asset. We are offering an attractive remuneration package for the right individuals.
Progressive Information Systems Ltd in Malta is looking to recruit Software Support Specialist to join their team on a full-time basis. The chosen candidates will have the responsibility of implementing and supporting software systems. Candidates for this position must be residing in Malta.
Scope of position:
This person supports a suite of business applications which the company provides. He or she keeps track of the support cases and ensures satisfactory closure of the cases by providing technical input, based on software product expertise and knowledge.
Essential duties:
Implement systems both onsite and offsite
Provide user training
Follow up post-implementation
Take, own and close the client support tickets assigned
Ensure good documentation at all times
Follow best practice support ticket management processes, i.e. ensuring tickets owned are handled and updated time and every effort is made to make service levels
Present a positive, effective, and flexible contribution to achieving team targets and objectives
Collaborate with other team members to provide high-quality support
Be the bridge of contact between all technical support levels when needed
Ensure and maintain service levels and quality support
Requirements:
Be a motivated and analytical person with the ability to self-manage
Have excellent written and verbal communication skills
Have their own transport
Ideally have 1-2 years of experience in the field of software support
*Whilst training will be provided, a diploma or degree in IT will be considered an asset. We are offering an attractive remuneration package for the right individuals.