Service Desk Analyst

Our client is looking for a Service Desk Analyst to coordinate and handle incidents and ensure that all IT Issues are dealt with in a timely manner.

What you'll be doing

• Act as a Level 1 support for user queries
• Track and escalate incidences as they come in
• Provide support through email, calls and a Service Management Tool
• Be comfortable working with clients and in an international setting
• Assist stakeholders with managing assets, including stock and spare inventory.
• Collaborate with the customer and support teams to identify and manage service improvement activities.

Requirements

• 2 years experience in IT Support or a Help Desk Role
• Experience with IT service Management tools
• Proficient in the Microsoft Office suite (Word, Excel, Outlook)
• Excellent communication written and verbally in English
• Must be eligible to work legally in the EU

Benefits

• Health Insurance
• Life Insurance
• Flexible Hours