Our client, who is a data, modelling and trading solutions provider for a wide range of global sports, with more than 13 years of experience and headquarters in Malta and a workforce spread across three continents, is looking to recruit a Service Desk Analyst.
Accept, manage and update events, incidents and service requests to ensure contracted Service Level Agreements are met, managing the Service Desk queue efficiently.
Take ownership and responsibility of issues from start through to a successful resolution.
Ensure the escalation of events, incidents and service requests, as well as service disruption to other teams or third-party contractors as and when necessary and facilitate any issues to the point of resolution.
Monitor, resolve or escalate a number of system alerts and run a number of routine health checks on the system and suggest improvements to alerts in order to pre-empt the occurrence of an incident.
Develop technical knowledge of each system within the company and specialized knowledge of certain nominated areas and maintain adequate knowledge of operating systems and application software used to provide a high level of IT support.
Assist in deployments and testing, providing meaningful feedback and physical intervention as and when necessary.
The ideal candidate for this role will have previous experience in the same role, a great attitude and be eager to learn every day.
Due to the urgency of the role, our client is only considering candidates who are already based in Malta or coming soon to the island in the following 6-8 weeks.Skill-sets and Requirements