This job is closed and no longer accepting applications.
Melita Ltd in Malta is looking to recruit a Service Delivery Lead to join their team on a full-time basis.
Does leading, motivating and guiding technical teams to maintain a high level of performance, motivate you? In this role you will need to provide second-level technical support for Melita’s Data Centre, Business Fibre Internet connectivity and Fixed Multiline Telephony to corporate and high-value business clients. You will be working closely with various internal teams to plan, prioritize and deliver service to customers within the stipulated contracted time.
Duties and Responsibilities:
Instil a customer service culture
Build and maintain strong relationships with various internal teams, so that the Service Delivery process is executed smoothly and in a timely fashion with correct planning and prioritization.
Twenty-Four Seven, second-level Technical Support for Data Centre customers including new customer setup and configurations
Service Delivery, Acceptance Testing and second level Support of Internet connectivity over Fibre for Business Customers
Configuration and support of Voice Gateways for Fixed Multiline Telephony services
End to end Technical support of VPN services for Business Customers
Registration, activation, renewal & termination processes related to Domain services
Job Requirements:
Time management is of the utmost priority
The ability to problem solve and take initiative
Good communication skills to understand what needs to be done and convey it to others with a motivating attitude, especially when there is a need for change
Minimum of CISCO qualification in networking.
Having worked in a similar leadership role for at least 2 to 3 years will be considered an asset.
Melita Ltd in Malta is looking to recruit a Service Delivery Lead to join their team on a full-time basis.
Does leading, motivating and guiding technical teams to maintain a high level of performance, motivate you? In this role you will need to provide second-level technical support for Melita’s Data Centre, Business Fibre Internet connectivity and Fixed Multiline Telephony to corporate and high-value business clients. You will be working closely with various internal teams to plan, prioritize and deliver service to customers within the stipulated contracted time.
Duties and Responsibilities:
Instil a customer service culture
Build and maintain strong relationships with various internal teams, so that the Service Delivery process is executed smoothly and in a timely fashion with correct planning and prioritization.
Twenty-Four Seven, second-level Technical Support for Data Centre customers including new customer setup and configurations
Service Delivery, Acceptance Testing and second level Support of Internet connectivity over Fibre for Business Customers
Configuration and support of Voice Gateways for Fixed Multiline Telephony services
End to end Technical support of VPN services for Business Customers
Registration, activation, renewal & termination processes related to Domain services
Job Requirements:
Time management is of the utmost priority
The ability to problem solve and take initiative
Good communication skills to understand what needs to be done and convey it to others with a motivating attitude, especially when there is a need for change
Minimum of CISCO qualification in networking.
Having worked in a similar leadership role for at least 2 to 3 years will be considered an asset.