Service Delivery Lead - Technical Support jobs in Malta - March 2024
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Service Delivery Lead

Melita Ltd , Any

Published on 21 Jul 2022

Expired on 20 Aug 2022


Melita Ltd in Malta is looking to recruit a Service Delivery Lead to join their team on a full-time basis. 

Does leading, motivating and guiding technical teams to maintain a high level of performance, motivate you? In this role you will need to provide second-level technical support for Melita’s Data Centre, Business Fibre Internet connectivity and Fixed Multiline Telephony to corporate and high-value business clients. You will be working closely with various internal teams to plan, prioritize and deliver service to customers within the stipulated contracted time.
 
Duties and Responsibilities:
  • Instil a customer service culture
  • Build and maintain strong relationships with various internal teams, so that the Service Delivery process is executed smoothly and in a timely fashion with correct planning and prioritization.
  • Twenty-Four Seven, second-level Technical Support for Data Centre customers including new customer setup and configurations
  • Service Delivery, Acceptance Testing and second level Support of Internet connectivity over Fibre for Business Customers
  • Configuration and support of Voice Gateways for Fixed Multiline Telephony services
  • End to end Technical support of VPN services for Business Customers
  • Registration, activation, renewal & termination processes related to Domain services

Job Requirements:
  • Time management is of the utmost priority
  • The ability to problem solve and take initiative
  • Good communication skills to understand what needs to be done and convey it to others with a motivating attitude, especially when there is a need for change
  • Minimum of CISCO qualification in networking.
  • Having worked in a similar leadership role for at least 2 to 3 years will be considered an asset.


time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Technical Support
Category

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