Service and Support Officer

Job Description
Job vacancy: Service and Support Officer in Grade 8 within Technology
Job code: TEC/004/2022

About Technology:
Technology is at the core of the knowledge-based organisation. It enables MFSA's strategic and operational objectives to be achieved efficiently and effectively.

The Technology team is made up of professionals specialised in relevant areas that include governance and planning, information systems, information security, technology operations and service management. Officials from Technology also participate and give their contribution in several European committees, expert groups and industry fora.

The Role:
The selected candidate will undertake duties in connection with the Service Desk support. The primary job duties include but are not limited to:

• Preparing, configuring, and installing ICT systems;
• Monitoring and maintaining ICT equipment;
• Service Desk support and resolve issues;
• User training and guidance;
• Preparing relevant documentation and reports.

About You:
We are looking for a candidate with a solid academic background in ICT. The role calls for an academic qualification in a relevant field of study at National Qualification Framework Level 6 or better, duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or widely recognised professional qualification at a comparable level. MCSA or CCNA certification would be considered a plus.

If you do not have the necessary academic or professional qualifications but you have at least five (5) years of relevant experience, we would still be interested in speaking with you. The Candidate would preferably have work experience in some of these areas; MS Active Directory, MS Windows Operating Systems, MS Office 365 Suite, Telephony Systems, Computer Hardware, Wired & Wireless Networks, Structured Cabling, Printing, and Multifunction Machines.

The ideal candidate should:

• Have a strong business orientation with a demonstrated knowledge of the IT industry;
• Can communicate with and understand the needs of non-technical internal and external clients;
• Strong customer focus and knowledge of IT Service Management standards and procedures;
• Possess strong analytical and problem-solving skills;
• Have good written and verbal skills and a proven ability to work on my own initiative with great attention to detail;
• Has the ability to work within a team, multitask, and capable of meeting strict deadlines;
• Has the ability to listen actively and to work on own initiative when necessary;
• The ability to work under pressure and able to respond to emergencies after hours;
• Must be fluent in the English language.

How to apply:
Candidates are to forward a copy of their Curriculum Vitae (C.V.) and an accompanying covering letter providing the motivation for the application. 

Other Important Information:
The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates. It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on the comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at the application stage or otherwise at the preliminary interview should an applicant be selected for such an interview. Details can be obtained by accessing the National Commission for Further and Higher Education website under MQRIC heading. The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage. Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate's appointment liable to termination. Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates. 

*Jobsplus Permit Number: 199/2022

Malta Financial Services Authority:
The Malta Financial Services Authority (MFSA) is the single regulator for financial services in Malta. It was established by law on 23 July 2002 taking over supervisory functions previously carried out by the Central Bank of Malta, the Malta Stock Exchange and the Malta Financial Services Centre. The Authority is a fully autonomous public institution and reports to Parliament on an annual basis.