Senior Service Delivery Coordinator - Technical Support jobs in Malta - February 2023
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Senior Service Delivery Coordinator

Melita Ltd , Central Malta

Expires in 4 days (13 Feb 2023)


Melita Ltd in Malta is currently looking to recruit a Senior Service Delivery Coordinator to join their team on a full-time basis.

Job Role:
Does leading, motivating, and guiding technical teams to maintain a high level of performance, motivate you?
In this role, you will need to coordinate and plan the delivery of services to Business Customers in the areas of LAN/Wifi Internal Infrastructure, Multiline Telephony & Hotel installations. You will be working closely with various internal teams to plan, prioritize and deliver such high-end services to customers within the stipulated contracted time, as well as supervising the support of these services once they go live.
 
Responsibilities:

  • Instil a customer service culture within the team
  • Project coordination from design, installation & acceptance of customer installs
  • Build and maintain strong relationships with various internal teams, so that the Service Delivery process is executed smoothly and in a timely fashion with correct planning and prioritization
  • Configuration and support of routers, switches and APs
  • Configuration and support of Voice Gateways for Fixed Multiline Telephony services
  • Configuration and support of TV systems used in Hotel installations.


Requirements:

  • Time management is of the utmost priority
  • The ability to solve problems and take own initiative
  • Good communication skills to understand what needs to be done and convey it to others with a motivating attitude, especially when there is a need for change
  • Minimum of CISCO qualification in networking.
  • Having worked in a similar leadership role for at least 2 to 3 years will be considered an asset.

Melita Ltd:
At Melita, we help people stay connected with the most technologically advanced telecommunication services around. We started back in 1992, and today we set the standard for digital technologies in Malta, providing services to more than 75% of Maltese households and an ever-growing number of businesses. As our name suggests, we’re rooted in Malta, but with international shareholders and operations in Italy and Germany, we have an outlook that goes beyond Maltese shores, an outlook that’s reflected in our culture and our team.

time
Full Time
Job Type
experience
Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Technical Support
Category
industry
Telecommunications
Industry



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