Senior IT Support Executive

Malta Public Transport Services (Operations) Limited is currently looking to recruit a Senior IT Support Executive to join their team on a full-time basis.

Including but not limited to
Technical Support:

• Provide high-quality technical support to end-users, addressing hardware and software-related problems promptly          
• Diagnose and resolve issues related to desktops, laptops, printers, and other IT equipment
• Assist users with software installations, updates, and upgrades.

Incident Management:

• Monitor IT systems and networks for potential issues and respond to incidents in a timely manner            
• Document and track reported issues using a ticketing system, ensuring proper closure and follow-up with end-users.

IT Infrastructure Management:

• Assist in the planning, implementation, and maintenance of IT infrastructure projects.

SQL Knowledge:

• Utilize SQL knowledge to maintain DBMS and support customers on a low level should it be necessary.

Security and Compliance:

• Help maintain the security posture of the organization by implementing best practices and adhering to security policies as instructed by management
• Assist with compliance efforts, such as data privacy regulations and industry standards

• Manage and administer Microsoft 365 applications, including Exchange Online, SharePoint, Teams, and OneDrive
• Maintain Azure resources with 3rd party suppliers, ensuring optimal performance and security
• Troubleshoot issues related to Microsoft 365 and Azure services and provide timely resolutions.

• Share your expertise with other team members and actively contribute to continuous learning and development within the IT support team.
• Be available for travel during work hours to destinations that require immediate assistance. 

Requirements:

• Bachelor’s degree in computer science, information technology or related field
• Proficient in both written and verbal in English
• Certification in Microsoft 365, Azure and/or SQL are considered an asset
• Must be in possession of a B-category driving licence
• Minimum of 2 years experience in IT Support with a focus on supporting systems and infrastructure while working with relevant suppliers
• In-depth Knowledge of Microsoft 365 applications and Azure Services
• Proficient in MSSQL
• Strong problem-solving and troubleshooting skills
• Excellent communication and interpersonal skills
• Ability to communicate technical information to non-technical users
• Proven track record of delivering high-quality IT support services.