Junior Technical Support

Job Description
O-TECH in Malta is looking to recruit a driven and motivated Junior Technical Support to join their dynamic team on a full-time basis. You will be responsible for daily technical support to various internal teams and assisting IT team leaders with the flow and scheduled completion of tasks and projects.

Main Responsibilities:

• Daily Tasks:
  • Technical support to Internal Teams with any functionality difficulty;
  • Technical support to Sales teams, resellers, and distributors;
  • Technical assistance to research analysts;
  • Testing of functionalities according to pre-established schedule monitoring and reporting on system usage and IT issues;
  • Drawing up weekly reports;
  • Producing technical project descriptions;
  • Documenting and monitoring technical support interventions within an established ticketing system.
• Data Control:
  • Data monitoring using SQL;
  • Creating internal dashboards to monitor data;
  • Creating an internal process for data cleanup.

Qualifications and Assets:

• Positive attitude;
• Customer-oriented, team player with strong verbal communication skills;
• Goal-oriented with good multitasking and organizational ability;
• Possess strong written skills with the ability to document accurately and efficiently, attention to detail;
• Fluent in written English;
• ECDL;
• Excellent knowledge of SQL.

What we offer:
You will be joining an established, growing company that is backed by many years of experience. Our rock-star team is characterized by a professional can-do attitude. We are offering you:

• A competitive salary;
• Attractive benefits;
• Exposure to working platforms/concepts, projects, and clients unavailable elsewhere on the islands;
• Training and support as required, and genuine recognition of your abilities to contribute.