Junior IT Support - Technical Support jobs in Malta - May 2021

Junior IT Support

JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years), Experienced (3 years +)
CATEGORY:
Technical Support
EMPLOYER INDUSTRY: Business Support Services
 Our client is a national media organisation in Malta and is looking to ramp up its operations in view of the next electoral campaign.

Duties:
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, application software, and configurations.
  • Perform data back-ups and disaster recovery operations.
  • Diagnose, troubleshoot and resolve hardware, software, or other network and system problems.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Deliver day-to-day first and second-line IT Support via telephone, email, remotely or on-site.
  • Responsible for various systems setup, maintenance, and troubleshooting.
  • Maintain an inventory of parts and equipment.
  • Document faults, and escalate to third-level support where necessary.

Skills, Qualifications & Attributes:
  • A recognised qualification plus a minimum of 2 years experience in a similar role.
  • A good customer service approach. Meticulous and follows a proactive approach.
  • Good communications skills and the ability to adjust communication depending on the level of IT competence of the user.

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