IT Support Technician - Technical Support jobs in Malta - January 2021

IT Support Technician

at

Konnekt
CATEGORY:
Technical Support
EMPLOYER INDUSTRY: Telecommunications

Our client is looking to recruit for an IT Support Technician opportunity to join their growing team. Your key responsibilities will include:

  • Provide technical support to ensure high availability and attainment of service levels
  • Troubleshooting issues and escalating accordingly
  • Liaise with other sections within the Technology Department in order to carry out the support function
  • Monitor client services and maintain a close contact with the NOC team to ensure a proactive approach
  • Liaise with Customer Care personnel to ensure timely and effective resolution of customers’ queries
  • Record events and problems and their resolution in logs
  • Identify and suggest possible improvements on procedures
  • Undergo staff training as required by the company

 

Education and Experience

  • Advanced Diploma in IT
  • Experience in a similar role would be preferred
  • Knowledge of networking technologies
  • Prior exposure to a ticketing system is a plus

 

Desired skills

  • Excellent communication skills preferably in both Maltese and English
  • Team player
  • Motivated and able to work independently

 

This role is SHIFT-BASED on a Day, Night, Rest, Off shift basis. 

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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