IT Support Technician

Our client is looking to recruit for an IT Support Technician opportunity to join their growing team. Your key responsibilities will include:

• Provide technical support to ensure high availability and attainment of service levels
• Troubleshooting issues and escalating accordingly
• Liaise with other sections within the Technology Department in order to carry out the support function
• Monitor client services and maintain a close contact with the NOC team to ensure a proactive approach
• Liaise with Customer Care personnel to ensure timely and effective resolution of customers’ queries
• Record events and problems and their resolution in logs
• Identify and suggest possible improvements on procedures
• Undergo staff training as required by the company

Education and Experience

• Advanced Diploma in IT
• Experience in a similar role would be preferred
• Knowledge of networking technologies
• Prior exposure to a ticketing system is a plus

Desired skills

• Excellent communication skills preferably in both Maltese and English
• Team player
• Motivated and able to work independently

This role is SHIFT-BASED on a Day, Night, Rest, Off shift basis.