IT Support Specialist

Our client who is a leader in international tax and wealth management advisory, is looking for an IT Support Specialist to grow their team. In this role you will be the primary contact for all end user incidents and service request management. It is very hands on and user facing in regards to the end user requests, issues and difficulties that arise. The role's responsibilities will include:

• Managing internet access, security and connectivity 
• Troubleshooting systems and network problems, diagnosing and solving hardware or software faults
• Monitoring and maintaining computer systems, networks and users' printers
• Routinely monitoring servers and maintenance, including backup and recovery
• Managing user accounts and access policies
• Direct dealings with 3rd party vendors for the firm's IT infrastructure and other business applications
• Setting up, maintaining, supporting and managing all requests of the end user within agreed service levels timeline until complete resolution 

• Previous experience in supporting Cloud and Saas technologies is a must
• A minimum of 5 years' experience in a similar supporting position
• Exposure to ITSM applications, preferably SolarWinds SA Manage or similar
• Office 365 and Microsoft Office Suite - setup and troubleshooting knowledge
• Experience in Microsoft Azure, Azure Virtual Desktop, Windows Server 2012 onwards, MS Active Directory, DNS and DHCP
• Fundamental knowledge of TCP/IP networking, Firewalls, Switches and Routers
• Excellent written and verbal skills in English
• Travelling to regional offices

• A Degree or Diploma in IT or similar is preferred