IT Support Officer

Malta Marriott Hotel & Spa is currently looking to recruit an IT Support Officer to join their team on a full-time basis.

Job Role:
If you are a technology-savvy person and enjoy supporting end users, we would like to meet you! Working within a team and reporting to the IT Manager the IT Support Officer is requested to provide Level 1 support to end users, maintain the company’s servers, install and configure new systems and diagnose any hardware and software user issues.

Responsibilities:

• Install and support computer systems, end-user telephony, wireless networks and peripheral devices such as printers, scanners, mobile/smart phones and Point Of Sale, in accordance with department standards
• Monitoring of systems and networks to ensure normal operations and performing corrective actions when required
• Ensuring backups are successfully being done
• Troubleshooting system and network problems; diagnosing and solving hardware or software faults
• Create procedural documentation and relevant reports when required
• Supporting the roll-out of new applications
• Setting up new users' accounts and profiles and dealing with password issues
• Adhering to company IT security policies
• Prioritizing and managing open cases
• Rapidly establishing a good working relationship with colleagues and hotel guests alike
• Testing and evaluating new technology.

Requirements:

• Excellent attitude to service colleagues and guests
• Good Problem-Solving Skills
• Knowledge of Windows 10 and Windows 2016 Active Directory or any other Windows Server Operating System
• Knowledge of Office 365 and cloud services
• Knowledge of networking both at a physical and active layer
• Knowledge of Virtualization Infrastructures
• Microsoft MCSA Certification or Comptia Server+, Network + or equivalent
• Have at least one year of experience in a similar position
• Have experience in a hotel environment
• Have experience with Micros POS systems.